FAQs

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  • I need a copy of my pet’s records. What do I need to do? In accordance with New York State Laws we need your written consent prior to releasing your pet’s medical records. Your pet’s records contain your personal information such as address, phone number, etc and it is for your safety that we require a signed consent. We can either mail, email or fax a consent request to you and will be happy to provide records within 48 hours of receiving your signed consent.
  • I am a new client to your clinic. What do I need to do to prepare for my appointment? That’s easy! Just click here!
  • What vaccinations does my pet need? Your pet’s vaccine recommendation depends on the age of your pet, previous vaccination history and medical history. Unlike vaccine clinics who frequently over vaccinate, we tailor your pet’s vaccinations individually to your pet’s health status and lifestyle.
  • What is your payment policy? We make every effort to provide high quality care at fair prices and provide you with a detailed estimate prior to treatments for your pet. We accept cash, Mastercard, Visa, American Express and Discover cards. We require payment in full at the time of service. A deposit will be required should a pet need hospitalization and the remainder of the balance must be paid in full at the time of discharge. Unfortunately we are unable to offer internal payment plans, but we do accept Care Credit which offers extended payment plans. If you are interested in applying for Care Credit, click here  . We also offer ScratchPay, which is a single line of credit that can be used for your pet’s care, but is not a credit card. To learn more, click here.
  • Should my pet be on flea/tick and heartworm prevention year round? We do recommend dogs and cats (indoor and outdoors) be on year round heartworm and flea prevention. In our area the weather is so inconsistent it rarely gets cold enough to kill all insects and parasites, so it is better to play it safe. Insects and parasites can find their way into your home whether your pets go outdoors or not. Fleas are irritating and can cause parasites not to mention other medical problems but heartworm disease can be fatal if untreated in dogs and there is unfortunately no treatment in cats. Therefore we highly recommend year round heartworm prevention for cats and dogs as well as annual heartworm testing in dogs. It is also important to note that many most monthly heartworm prevention medications also prevent intestinal parasites. Tick prevention is recommended for dogs who live in or spend time around woods and high grass. Our staff will be happy to recommend heartworm and flea prevention products for you. More information on heartworm disease can be found at the American Heartworm Society website.
  • Can I purchase my pet’s medications and preventions online? Your pet must have had an examination within the past 12 months and have had any relevant blood work for a veterinarian to write you a script of any kind. Should you choose to purchase a medication that was recommended by one of our veterinarians we will provide you with one, however we strongly caution you against purchasing from online pharmacies. Some online pharmacies have been known to sell counterfeit or expired items potentially putting your pet’s life in danger. The manufacturers of many pet medications do not sell their product to anyone other than veterinarians. What does this mean? It means there is no guarantee that these medications are real, not expired, properly stored, properly made, safe, etc. It also means that should your pet contract a disease such as heartworm disease while using the product as labeled, the manufacturer will not pay for your pet’s treatment because they can’t guarantee what was sold from an internet pharmacy was actually their product. To avoid competition from online pharmacies many veterinary drug manufacturers offer special discounts only available through veterinarians that usually make the price comparable since online pharmacies cannot offer manufacturer specials. The bottom line is to be careful and do your homework should you decide to use an internet pharmacy. Demand the quality and safety you would from your veterinarian or local pharmacy. More resources on the risks surrounding online pharmacies can be found on the FDA website and the American Veterinary Medical Association website.