News & Events

Cicero Animal Clinic, P.C. is proud to offer after-hours emergency veterinary triage to our clients through video telehealth services. The VetTriage veterinarians will provide the same level of quality care you receive during normal business hours. They will triage your pet to assess if you are facing an emergency that requires an immediate visit to a veterinary hospital. If you do not need to come in, they will provide home care and monitoring instructions. In the event you need immediate assistance, VetTriage will assist you to find the nearest veterinary emergency hospital. If you are unsure if your pet needs emergency medical services, please click here for more information.

We understand that affording high quality pet care can be a challenge, particularly in light of the economic events of the past few years.  I has always been our goal to make the best recommendations for your pet and work with you to decide what fits in your budget. We have also always put great care and research into setting our prices fairly. It is the reality of the industry that as veterinary hospitals are small businesses, and do not receive any financial funding from the state. This means that our business must purchase and support extremely expensive equipment, medications as well as maintain a state of the art facility and keep educated and skilled staff members. Those are all factors that need to be considered when looking at the cost of care. As a small business, we are not in the position to lend people credit with internal payment plans. We have accepted CareCredit (a medical credit card) for many years but we are now extremely excited to be able to accept Scratchpay as well. Scratchpay is a single line of credit for a specific use, unlike a credit card. This is allows you to utilize their company for a payment plan to make sure your pet gets the care they need. To learn more about it, please click here!

To Our Valued Clients,

We have found increasing difficulty in obtaining and keeping support staff to provide the level of care we have in the past.We are attempting to make changes to salvage what we can. We are no longer going to see new clients. We are transitioning more of our standard, well appointments to urgent care appointments for sick pets.We apologize for the difficulty this will present for you to schedule wellness exams. PLEASE be proactive and call several months in advance. Reminders for upcoming due treatments are sent 6 weeks advance which is the maximum notice that our software can give. You can also check your pet’s reminders anytime by using our PetDesk app, which you can download for free here.While we understand that these changes may be difficult for you, please remember that they are difficult for us as well and we have adopted a zero-tolerance policy for abuse of our support staff.

Thank you for your patience, support and understanding as we continue to navigate through these challenges.